Return & Refund Policy

Last updated: October 31, 2026

Kleyeee accepts returns of eligible products within 30 calendar days after delivery, including change-of-mind returns and requests involving damaged, defective or incorrect items. This policy does not limit mandatory consumer rights.

1. Return Eligibility

For a change-of-mind return, contact us within the 30-day period. Garments must be unworn except for a reasonable indoor fit check, unwashed and unaltered, with original tags and included accessories attached where applicable.

Items must be free from makeup, perfume, deodorant marks, stains, odors and damage caused after delivery. Handle delicate lace, sequins, velvet and embellished details carefully.

Use original packaging where reasonably possible and suitable protective packaging. These conditions do not prevent valid claims concerning defects discovered during reasonable inspection or use.

2. Return Exceptions

Items clearly identified as final sale before purchase are excluded from change-of-mind returns. A discount alone does not make an item final sale.

Any hygiene-based exclusion for a particular product must be disclosed before purchase. No blanket hygiene exclusion applies to all clothing.

Items damaged through misuse or materially altered after delivery may be ineligible. Exceptions do not remove remedies for defective, incorrect or misdescribed goods or rights required by law.

3. How to Request a Return

1. Email info@kleyeee.com with your order number, order email, item details and reason for the request.
2. For damage, defects or an incorrect item, include helpful photographs if reasonably available.
3. Wait for return authorization, shipping instructions and the correct return address.
4. Use a tracked shipping service and keep proof of shipment until the return is completed.

Our business address and the address printed on a parcel are not automatically authorized return destinations. Missing authorization may delay processing but does not remove statutory rights.

4. Return Shipping and Fees

For change-of-mind returns, the customer pays return postage.

If we supplied a damaged, defective or incorrect item, we pay reasonable return shipping costs and provide a prepaid label or another no-cost return arrangement.

Restocking fee: $0. Any agreed exchange shipping costs will be explained before proceeding.

5. Damaged, Defective or Incorrect Items

Contact us as soon as possible, preferably within 7 calendar days of delivery, and retain the item and packaging while we investigate.

This reporting preference does not shorten the 30-day return period or any legal warranty or consumer right. We will arrange an appropriate remedy, such as a replacement or refund, as required by law.

6. Refunds

We aim to inspect returned items and communicate a decision within 7 business days after receipt.

Approved refunds are issued to the original payment method within 7 business days after approval, or sooner where required by law. Your bank or payment provider may need additional time to post the credit.

An eligible refund includes the amount paid for returned items and related refundable taxes. Original outbound shipping charges are not refunded for change-of-mind returns unless required by law.

For our error or defective goods, applicable original shipping charges are refunded as required. If the entire affected order is returned for that reason, we refund its original standard shipping charge. No outbound shipping deduction applies when the original charge was $0.

7. Exchanges

Request an exchange within 30 calendar days after delivery. The same eligibility conditions apply, and replacement availability depends on stock.

We will explain price differences and shipping costs before you agree. If a replacement is unavailable, an eligible refund can be arranged.

8. Order Cancellations

Contact us immediately to request cancellation or changes. Once processing, packing or shipment has begun, voluntary cancellation may no longer be possible. Eligible items may be returned after delivery.

If we cancel an order we cannot fulfill, we refund all amounts paid for the unshipped order, including applicable shipping and taxes.

Mandatory cancellations and refunds relating to shipment delays follow our Shipping Policy and applicable law, regardless of the voluntary cancellation cutoff.

Contact Kleyeee

Email: info@kleyeee.com
Phone: +1 510-962-0151
Business address: 6768 Edgewater Ln, Livermore, CA 94551, United States

Customer service: Monday–Saturday, 9:00 a.m.–10:00 p.m. Eastern Time (New York, America/New_York; EST/EDT as applicable).

Business days are Monday–Friday, excluding U.S. federal holidays.