Shipping policy

Shipping Policy

Last updated: October 31, 2026

This policy applies to orders placed at kleyeee.com.

1. Shipping Destinations

Available destinations and shipping methods are shown at checkout. Service may vary by address. If no delivery option appears, contact us before ordering. We do not promise delivery to every country, territory or ZIP code.

2. Processing and Delivery Estimates

Processing: normally 1–3 business days after payment confirmation.
Standard transit: estimated 6–9 business days after dispatch for destinations where standard service is offered.
Estimated total delivery: 7–12 business days, including processing.

Business days are Monday–Friday, excluding U.S. federal holidays. Processing and policy times use Eastern Time (New York, America/New_York; EST/EDT as applicable). Carrier operating schedules may differ.

Any different destination-specific estimate disclosed before purchase applies to that order. Dates are estimates unless expressly guaranteed. This policy does not provide a general next-day dispatch or delivery guarantee.

3. Shipping Charges

The shipping charge for your address and service is shown before payment. Free shipping applies only where an offer expressly provides it and the order meets its disclosed conditions.

4. Order Tracking

We email tracking details after shipment. Allow up to 48 hours for the first carrier update. Creating a shipping label does not by itself establish that the carrier has received the parcel.

5. Address Accuracy and Changes

Check the recipient name, street, unit, city, state, postal code and country before ordering. Contact us immediately if a correction is needed. Changes cannot be guaranteed after processing or dispatch.

If an incorrect address causes a return or redelivery, we will explain any reasonable additional shipping charge and your options before arranging another shipment.

6. Shipment Delays

If we cannot ship within the promised period, we will notify you and offer the choice of agreeing to a revised dispatch date or canceling for a full refund of the unshipped portion and related refundable charges.

Where no dispatch time was stated, applicable U.S. mail and internet order rules generally require dispatch within 30 days. If required consent to a delay is not obtained, we cancel and promptly refund as required by law.

Legally required shipment-delay refunds are not dependent on return inspection or discretionary approval.

7. Missing or Damaged Deliveries

If tracking shows delivery but you cannot locate the parcel, check the delivery location and household or building reception, then contact us. We will investigate with the carrier and provide an appropriate remedy.

A tracking scan alone does not resolve every delivery dispute. Responsibility for loss does not automatically pass to you when a parcel is handed to the carrier.

For product issues, see our Return & Refund Policy.

8. International Orders and Duties

If international delivery is offered, the order terms must identify whether duties and import taxes are collected at checkout or payable separately.

We do not make a blanket promise that all customs charges are included. Any arrangement involving separate import charges will be disclosed before purchase. Contact us before paying if unclear. Customs processing can affect transit.

Contact Kleyeee

Email: info@kleyeee.com
Phone: +1 510-962-0151
Business address: 6768 Edgewater Ln, Livermore, CA 94551, United States

Customer service: Monday–Saturday, 9:00 a.m.–10:00 p.m. Eastern Time (New York, America/New_York; EST/EDT as applicable).